Reflection Riding Arboretum and Nature Center has an opening for Interpretation/Customer Service Volunteers. This is a hands-on position requiring a strong combination of interpretation, customer service, communication skills, organizational skills, and knowledge of the property. With a small staff, we need this position to be self-motivated and responsible for the necessary duties for the front desk to function in an efficient and professional manner. This position will also be responsible for some educational programming to enhance the visitor experience.
Primary Duties would include:
- Welcome Visitors and answering phones
- Taking admission for the park
- Give directions on map of property
- Processing memberships
- Checkout canoe equipment
- Check in groups for education programs
- Check out items in gift shop
- Answer questions about the organization and property
- Promote upcoming events and programs
- Keep visitor center neat and tidy
- Lead short interpretative programs about property
- Interpret exhibits and habitats
Volunteer Position Requirements
- Customer and retail experience is helpful
- Flexibility in scheduling and job duties
- Attend training
- Be at least 18 years of age
- Ability to multitask
- Communicate clearly and courteously
- Be enthusiastic and cheerful
- Be proactive in problem solving
- Be a team player
- Have an interest in educating and connecting with people of all ages and backgrounds
- Ability to stand and stand for an extended time and tolerate weather due to volunteering being outside at times
- Willingness to say “I Don’t Know”
- Present a professional appearance and demeanor
- Report volunteer hours (sign in and out)
Education and Experience
You must attend 3 training sessions on Saturdays from 9 to 2 p.m. and two weeks for individual training during designated shift. (Absence is discouraged but if one needs to miss a day a makeup day can be scheduled at staff convenience.)
The 3 training sessions will include:
- Orientation, inperpretation/customer service training
- Training on programs
- Welcome desk procedures
- After completing the training sessions, each volunteer will train individually with staff during their designated shifts.
- Begin volunteering the first week in April
Volunteers are expected to volunteer on a consistent basis/regular schedule of a 4 1/2 hour shift once a week. Shift will be consistent every week.
Shifts will be:
Weekdays: Two 4 1/2 hour shifts alternating each week when volunteer will lead program.
- 8:30 to 1:00 & 12:30 to 5:00
Weekends: Three 4 1/2 hour shifts with each volunteer leading a program during each shift.
- 8:30 to 1:00, 10:00 to 2:30 & 12:30 to 5:00
Physical Demands and Work Environment
The physical and work environment demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this volunteer position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an indoor and outdoor position that can be active at times. The volunteer will be expected to stand for a length of up to an hour at a time and hike lengths up to a mile with groups of adults and children. This position also requires carrying supplies for each program that sometimes add up to 10-lbs. and even up to 20-lbs. This is an outdoor facility, so employees must be able to handle and work in an area with allergens and temperatures that will range from 110 degrees Fahrenheit to 0 degrees Fahrenheit. When leading interpretative programs, we have programs rain or shine, so the volunteer must be willing to be out in the elements for this position.
Contact our Volunteer Department for additional information by email at firstname.lastname@example.org or call 423-821-1160 ext. 105.