Current jobs at reflection riding


Position: Visitor Services Associate

Supervisor: Marketing and Outreach Manager Date: September 2017
Category: Hourly, seasonal
Pay rate: $9/hr
Hours: Saturday 9:00am-4:30pm, Sunday 12:00pm-4:00pm and occasional weekdays as requested

Job Description:

The Visitor Services Associate position is a hands-on position that requires a combination of an outgoing personality, the ability to engage and explain the property to visitors and computer skills. This position is the face of the organization, so we need employees who present themselves in a professional manner and are punctual and dependable. This position is a seasonal position during the work week, but is yearly during the weekends. 

Primary Duties:

Ensure each visitor receives outstanding customer service by providing a friendly environment which includes knowledge of the property, greeting visitors & fielding questions, directing customer phone calls to appropriate department, promoting upcoming events and programs and maintaining outstanding customer service standards

  • Promote and handle onsite sales and upselling for general & group admission, gift shop sales, canoe equipment rentals, facility rentals and membership sales. Ensure accurate daily register activities balance receipts from Point of Sale system. 
  • Monitor and ensure the safe, proper and clean appearance of the Visitor Center’s public spaces communicating issues to the appropriate personnel. Maintain gift shop, brochure racks and information boards in/around the visitor center to promote organizational facilities and upcoming events/programs. 
  • Under direction by the Director of Education, provide interpretative programs and assist with birthday party animal encounters to enhance the visitor experience on the property’s living collections and history.

Required knowledge, skills, and abilities:

Reflect a positive and professional demeanor 
A self-starter leader who is comfortable working as part of a team
Excellent communication skills including verbal and written
Knowledge in using a POS system
Knowledge of using Microsoft Office
The ability to have a positive and welcoming attitude towards all visitors.
The ability to take and follow directions and keep an organized area
Must be dependable, hardworking and reliable with a strong attention to detail
Required to make a good faith effort to get to work in adverse weather and in emergencies
Must be flexible and willing to help all departments as needed

Education and Experience:

Must have completed High School and be at least 18 years old.Must have some experience in dealing with people of varying agesMust have some experience in retail using a POS system

Physical Demands and Work Environment:

The physical and work environment demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
For more information or to apply for this position, please send a cover letter and resume 

This is an outdoor facility, so employees must be able to work in an area with allergens and maintain a high level of performance even in inclement weather including but not limited to rain, snow and high and low temperatures. When carrying out the duties of this position the employee must be willing to be out in the elements (we work rain or shine) and exposed to allergens, yellow jackets, wasps, mosquitoes and other pests. 

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